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Frequently Asked Questions

Information on subscriptions, credits, licensing, managing your account


Lotpixel's Users license grant members the ability to make use of the products for personal, educational, or commercial purposes as long as those purposes are in accordance with member’s license type and do not violate User Lisans for example:

  • You may not resell, redistribute, or repackage the assets
  • You may not use the assets in a competitive use case
  • You may not use the assets to create a logo or trademark of any kind (Previously copyrighted logos and trademarks can be rendered using our assets, but that version may not be then copyrighted).
For more detailed information, please refer to our Asset Use & Licensing section.

Anyone can use our Free assets for commercial purposes, including teams, companies, personal. However our standard use restrictions still apply.
For more detailed information, please refer to our Asset Use & Licensing section.

We spend a great deal of time, money and effort building our assets, so there are a number of restrictions on their use:

You can't share, sell, license, redistribute or repackage our assets even if they've been modified, directly or indirectly.
This includes providing scene files to clients with lotpixel assets in a whole or easily extractable state. ıf you're on a team plan, you can share assets with other users also on your team plan.

You can't use our assets in cloud rendering, design software or games where the users have direct or indirect access to the assets for uses such as designing rooms, buildings, levels or scenes.
You can't use our assets in any form of machine learning (ml) or artificial ıntelligence (aı) models, neural networks or applications. You can't use our assets to create a logo, trademark or copyright of any kind.

If you feel that your intended use of lotpixel assets isn't reflected in the common cases above, please contact us so we can better understand your intent.
For more detailed information, please refer to our Asset Use & Licensing section.

Yes, it's allowed to use our materials to create your own free or commercial video game for PC, for consoles, or mobile devices. This is also allowed for materials you have downloaded with a Free account.

It does not matter how the game is distributed or sold (for example through direct sales, Steam, the Apple Store or Google Play). When using the materials in your own computer game, you do not need to mention our website as the source of the materials.

Please note that it is not allowed to release our images under Open Source licenses (even when the materials are modified). If you are working on an game that is released under an Open Source license, you need to release content that has been created using our materials under a closed source license.

No, you are not allowed to resell (or give away for free) our images as a competing product, even when you modify the images. Competing products are for example textures, texture packs, materials, shaders, clipart or scrapbooking elements.

This is a very common clause in the license agreement of almost every texture and stock photography website. If you wish to profit from selling these kind of products, your best option is to get a camera and photograph your own textures.

No. Even when you modify an image, you are not allowed to sell it as a texture, material, shader, clipart, etc. Allowing this would invite abuse: it is impossible to define in legal text what an adequate amount modification is. Some people will put in a lot of effort, but other people will just change the color and think this is ok to resell for profit. To avoid any confusion we do not allow resale as competing products at all.

New assets are released on a weekly basis.

Unfortunately no, this is considered redistribution as both textures and models will be included in the distribution of the sample scene.

Your invoice would be sent to you via email. Also, you can find it under “Activity” tab on My Profile.

Unfortunately no. Baking textures or embedding models and textures is considered redistribution or competitive use and is not allowed as per our User License.

Unfortunately no. This is considered redistribution or competitive use and is expressly prohibited by our User License.

Unfortunately no. Redistribution of Lotpixel assets is expressly prohibited by our TACOS. If you are interested in a Custom Studio License allowing for redistribution, please contact Support and tell us about your use case.

If any usage and redistribution of Lotpixel assets are involved, then unfortunately no. This is explicitly prohibited by our User License.

If you have entered your TAX number in the billing details, we will add that to your invoice.

The highest resolution available is 8k. All 3D scans support 8K maps, and the max resolution for surfaces range between 1k – 2k – 4k – 8k depending on surface area. All surfaces have a area of 0.3m x 0.3m to 3m x 3m.

Maps can be downloaded as either 8 bits - 24bit per channel JPG. The JPG file formats have been selected simply because of their efficient file size. Meshes can be downloaded as either FBX and OBJ.

Yes! After you purchase a texture or asset, they are considered an "Acquired Asset". You can redownload acquired assets, in any of the available formats available for that asset, for as many times as you like! You can find it under “Activity” tab on My Profile.

Payment Security

Visa, Mastercard and American Express are accepted.

American Express Bank requests payment in the currency of the country where the company is located. Due to exchange rate fluctuations, there may be changes in prices. If you are charged more than the specified fee, please contact us for a partial refund. Since our company is established in Turkey, Paypal cannot be used in our country. Paypal will be added in the future.

Dynamic 3DS system allows you to give our customers a flawless experience by simply redirecting only the risky payments to 3DS verification process thanks to AI, meanwhile low risk payments are completed in miliseconds.

The payment system of our site is made by Iyzico.

The simplest way of payment, Pay with Iyzico, allows you to pay in the fastest and safest way either through your debit card or bank/electronic funds transfer.


  • Free license applies to free assets which can be used for personal, education or commercial use by anyone.
  • Freelance License Your account will be credited with 45 Credits per month which may be used to download LotPixel Assets from the Service.
  • Indie License Your account will be credited with 90 Credits per month which may be used to download LotPixel Assets from the Service
  • The Studio License is for entities using the Service for commercial purposes. The Studio License gives You an unlimited number of Permitted Users who must all be Your personnel, and access to an unlimited number of LotPixel Assets available from the Service.

If you have taken our subscription, you can use the downloaded assets in your projects and use them commercially abiding by the User License. You cannot directly share, distribute or sell the downloaded items strictly.

If you have purchased credits or if you have credits left from your old subscription, you can use the products you purchased with them for commercial purposes.

You may cancel your subscription anytime. Amount paid for the subscription is not refundable. You can use it until your credits run out.

Cancel your subscription from the My Profile by selecting "Cancel Subscription." Follow the prompts to confirm. Cancellation sets your subscription to not renew, you can use your remaining assets indefinitely.

As per your subscription plan, download credits are awarded on a monthly basis as per your billing cycle.

These credits can be used to download assets. Any unused credits are carried over in the next month provided you have an active subscription. If you run out of credits you can purchase a Extra Credits.

Should you need to adjust your plan due to changes in your asset needs, you can contact us. You can get support by sending an e-mail to [email protected].

You may continue to use the same plan for the term you are allotted to use that plan as per plan details. In order to switch to the new plan, cancel your old plan and subscribe to a new subscription plan after the completion of your current billing cycle. You can get support by sending an e-mail to [email protected].

At the end of 1 week, it tries to withdraw the fee again. If no fee is paid, your account will be converted to free account. You can spend your remaining credits at any time.

Yearly plans offer more value as you get a discounted rate for paying for 12 months up-front.


Yes, they do include VAT.

You cannot buy a monthly membership with a debit card. You can buy the annual membership with a debit card. Options for this are presented in the Pricing page.

Yes, any assets you purchase while your subscription is active can be downloaded and used even after your subscription ends. All use must still comply with the license conditions. (burada Asset Use & Licensing sayfasının linki gelecek)


You get credits in your account according to your subscription plan. Credits required to download a product are mentioned along with the product.

Once you click the “DOWNLOAD” button, credits are deducted from your credit balance and the download start automatically.

If you have already downloaded a product and have an active subscription, the product is considered as re-download and no credits are deducted in that case.

Your unused credits roll over each month as long as you have an active subscription.

If you have purchased the assets, you can download unlimited.

Based on your subscription plan, download credits are allocated monthly, coinciding with your billing cycle. You can view this information on your account page under the "Credits" tab. Additionally, you can re-download assets at no extra charge.

The credits required to download an asset are mentioned along with the asset.

We do not sell a copy of the entire website. The combined size of all the files is simply too big for a download (several Terabytes of data). Another reason is that an offline library is not very user friendly (no sorting, no search functionality, hard to keep it updated).

We don't allow people making a copy of the website either. Attempting to download this many pages uses up a lot of bandwidth and makes the site slower for everyone else. Anybody trying to mass-download will have his/her IP banned automatically.

To download an asset, you need to have an active subscription plan and sufficient credit balance in your account.

Click the “DOWNLOAD” button and the download starts automatically. You can see your credit balance by clicking on your name in the top right.

There is an icon on the top right of the assets indicating that you have purchased it. You can see it under “Activity” tab on My Profile.

If you run out of credits you can get a extra credits from section on Pricing.